> For the complete documentation index, see [llms.txt](https://help.qshop.ai/customer_support/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.qshop.ai/customer_support/guide/admin/message/sendexample.md).

# 발신 예시

자동발신 설정을 통해 발송이 되는 상황 별 이메일, SMS/알림톡의 내용은 별도로 수정이 불가능합니다.

아래 상황에 따라 발송이 되는 이메일, SMS/알림톡 예시를 참고 부탁드립니다.

{% hint style="info" %}
예시 이미지 속 정보는 임의로 작성이 된 정보인 점 참고 부탁드립니다.
{% endhint %}

## 회원 정보

<details>

<summary>가입 완료</summary>

1. 이메일

   <figure><img src="/files/3riPCA3Xd1u2yNSXpE6q" alt=""><figcaption></figcaption></figure>
2. SMS

   <figure><img src="/files/20dO0GkVWyKU77w1hoWA" alt=""><figcaption></figcaption></figure>
3. 알림톡

   <figure><img src="/files/0VETs5yKAWkd8WhV3vve" alt=""><figcaption></figcaption></figure>

</details>

<details>

<summary>회원탈퇴</summary>

1. 이메일

   <figure><img src="/files/2zmmsiKS4rE2yJldG6aJ" alt=""><figcaption></figcaption></figure>
2. SMS

   <figure><img src="/files/OAt6bjyjowiZCC4EcaiW" alt=""><figcaption></figcaption></figure>
3. 알림톡

   <figure><img src="/files/3w8V0iXBZud1Fj4iXTJo" alt=""><figcaption></figcaption></figure>

</details>

## 상품 및 주문

<details>

<summary>입금 요청</summary>

1. 이메일

   <figure><img src="/files/7C6luyObbwVZETR5mlTc" alt=""><figcaption></figcaption></figure>
2. SMS

   <figure><img src="/files/qHmtK8aAht84R17bY969" alt=""><figcaption></figcaption></figure>
3. 알림톡

   <figure><img src="/files/6gYxwkvrSxG2Lnme7VxG" alt=""><figcaption></figcaption></figure>

</details>

<details>

<summary>결제 완료</summary>

1. 이메일

   <figure><img src="/files/d8xIElX74smReGxvFUvX" alt=""><figcaption></figcaption></figure>
2. SMS

   <figure><img src="/files/aaKk8J84fwsh6j8afgfK" alt=""><figcaption></figcaption></figure>
3. 알림톡

   <figure><img src="/files/65sHEKC0ckxlQ4r0dWah" alt=""><figcaption></figcaption></figure>

</details>

<details>

<summary>배송준비중</summary>

1. 이메일

   <figure><img src="/files/1mdtnkv3UvaDPGgle5zw" alt=""><figcaption></figcaption></figure>
2. SMS

   <figure><img src="/files/PWltmZoO4rWuHPd0Uc8E" alt=""><figcaption></figcaption></figure>
3. 알림톡

   <figure><img src="/files/8tl3H0NzThCvrCn5ttoF" alt=""><figcaption></figcaption></figure>

</details>

<details>

<summary>배송지변경</summary>

1. 이메일

   <figure><img src="/files/v2zLV2zSBxbBLdN6Yi8n" alt=""><figcaption></figcaption></figure>
2. SMS

   <figure><img src="/files/gYbJ3RplBjvSI0Xif2AS" alt=""><figcaption></figcaption></figure>
3. 알림톡

   <figure><img src="/files/pdmxErtZLIEX7JBmABpR" alt=""><figcaption></figcaption></figure>

</details>

<details>

<summary>주문확인지연</summary>

1. 이메일

   <figure><img src="/files/lJzcpgXzTvXdIRTzAGcI" alt=""><figcaption></figcaption></figure>
2. SMS

   <figure><img src="/files/4mkJiaZEY7d5E8FQ7FOh" alt=""><figcaption></figcaption></figure>
3. 알림톡

   <figure><img src="/files/cwWKKAqqBIDJKRDdRAxJ" alt=""><figcaption></figcaption></figure>

</details>

<details>

<summary>발송지연</summary>

1. 이메일

   <figure><img src="/files/xKfotOe4MfXeRkiAaQmi" alt=""><figcaption></figcaption></figure>
2. SMS

   <figure><img src="/files/7otngr3YNmf8PKWcX3bY" alt=""><figcaption></figcaption></figure>
3. 알림톡

   <figure><img src="/files/7Fzeipk62cygCj6xqXf1" alt=""><figcaption></figcaption></figure>

</details>

<details>

<summary>배송중</summary>

1. 이메일

   <figure><img src="/files/OkxKTgjKrsPgtQilifjJ" alt=""><figcaption></figcaption></figure>
2. SMS

   <figure><img src="/files/NlR2McefEaTkPK1Gz5IR" alt=""><figcaption></figcaption></figure>
3. 알림톡

   <figure><img src="/files/PygNS2KcEGbVwTGqHASd" alt=""><figcaption></figcaption></figure>

</details>

<details>

<summary>배송완료</summary>

1. 이메일

   <figure><img src="/files/pa8rulFb9nUpvyf5QsfZ" alt=""><figcaption></figcaption></figure>
2. SMS

   <figure><img src="/files/FHPUPt241C6BgJ9bT8hX" alt=""><figcaption></figcaption></figure>
3. 알림톡

   <figure><img src="/files/A7mQSgCCiST7RjHlcBDR" alt=""><figcaption></figcaption></figure>

</details>

<details>

<summary>구매확정</summary>

1. 이메일

   <figure><img src="/files/UwZ6W8NgWYTJabG3X2g6" alt=""><figcaption></figcaption></figure>
2. SMS

   <figure><img src="/files/hwwZ1wO9kl7p5XUThbT2" alt=""><figcaption></figcaption></figure>
3. 알림톡

   <figure><img src="/files/5jPScXcEdldI0CfwIdtj" alt=""><figcaption></figcaption></figure>

</details>

<details>

<summary>취소 접수</summary>

1. 이메일

   <figure><img src="/files/tAqCSNGHgSvED4i7WPVv" alt=""><figcaption></figcaption></figure>
2. SMS

   <figure><img src="/files/rLx45neot1SkSQc2sGhJ" alt=""><figcaption></figcaption></figure>
3. 알림톡

   <figure><img src="/files/wHZ6lnOHtkmGlAOur4JG" alt=""><figcaption></figcaption></figure>

</details>

<details>

<summary>반품 접수</summary>

1. 이메일

   <figure><img src="/files/Pzz7T5BFLGgbYsJATXm2" alt=""><figcaption></figcaption></figure>
2. SMS

   <figure><img src="/files/h8jQvkzBw9YBUiq3am90" alt=""><figcaption></figcaption></figure>
3. 알림톡

   <figure><img src="/files/gerKnWpFfhVUkAwoRmbJ" alt=""><figcaption></figcaption></figure>

</details>

<details>

<summary>취소 완료</summary>

1. 이메일

   <figure><img src="/files/dvFOSHjLKWEMEz1MZCkr" alt=""><figcaption></figcaption></figure>
2. SMS

   <figure><img src="/files/cFNx7MRY8qHE1ycCGrhj" alt=""><figcaption></figcaption></figure>
3. 알림톡

   <figure><img src="/files/tAu98qTmmxwhH0rmDvKL" alt=""><figcaption></figcaption></figure>

</details>

<details>

<summary>반품 완료</summary>

1. 이메일

   <figure><img src="/files/HtT5b3I8qO4t5CsGpltM" alt=""><figcaption></figcaption></figure>
2. SMS

   <figure><img src="/files/Qk8GUQbTYgMSVdfmiCKS" alt=""><figcaption></figcaption></figure>
3. 알림톡

   <figure><img src="/files/K7CJYMUKwK0h5o6IWcGl" alt=""><figcaption></figcaption></figure>

</details>

<details>

<summary>취소 철회</summary>

1. 이메일

   <figure><img src="/files/mPDm8OT1i10anoNwJZH9" alt=""><figcaption></figcaption></figure>
2. SMS

   <figure><img src="/files/9KswtaJjhQyJUvGHo9xC" alt=""><figcaption></figcaption></figure>
3. 알림톡

   <figure><img src="/files/gLoGhOC6PgQYwJO2RnSF" alt=""><figcaption></figcaption></figure>

</details>

<details>

<summary>반품 철회</summary>

1. 이메일

   <figure><img src="/files/DFO4D6qaUfiLUWTF5ItG" alt=""><figcaption></figcaption></figure>
2. SMS

   <figure><img src="/files/9yuczwcVwfPDW3e5OXBm" alt=""><figcaption></figcaption></figure>
3. 알림톡

   <figure><img src="/files/LUNYwjekpIZqolsfyBoC" alt=""><figcaption></figcaption></figure>

</details>

<details>

<summary>취소 거절</summary>

1. 이메일

   <figure><img src="/files/JJbVPQdg8iKK9QB3Kwlf" alt=""><figcaption></figcaption></figure>
2. SMS

   <figure><img src="/files/X2xSlpoFXGQ1shdBfbKC" alt=""><figcaption></figcaption></figure>
3. 알림톡

   <figure><img src="/files/XiZUTXK7rZh0nh0Vitic" alt=""><figcaption></figcaption></figure>

</details>

<details>

<summary>반품 거절</summary>

1. 이메일

   <figure><img src="/files/l2twWALc2Iyc5UWYCyzp" alt=""><figcaption></figcaption></figure>

2. SMS

   <figure><img src="/files/FDHyx3FP2NJS7zLET6Zi" alt=""><figcaption></figcaption></figure>

3. 알림톡

   <figure><img src="/files/Zfv4J8f5niXHe98EVaUZ" alt=""><figcaption></figcaption></figure>

</details>

<details>

<summary>자동 취소 완료</summary>

1. 이메일

   <figure><img src="/files/DMrjreqQb7baDf1AYUgr" alt=""><figcaption></figcaption></figure>

2. SMS

   <figure><img src="/files/btzr27Ulhi6grPB5eZRy" alt=""><figcaption></figcaption></figure>

3. 알림톡

   <figure><img src="/files/0dHOcR0V04Idzg7B5xDh" alt=""><figcaption></figcaption></figure>

</details>

<details>

<summary>환불 실패</summary>

환불 실패 자동 발신은 관리자에게만 전달이 됩니다.

1. 이메일

   <figure><img src="/files/gq6lgv9IappFLI4YpsBF" alt=""><figcaption></figcaption></figure>
2. SMS/알림톡

   <figure><img src="/files/ArpkM93ZS9T9cxL99GRU" alt=""><figcaption></figcaption></figure>

</details>

## 상품 및 활동

<details>

<summary>상품 품절</summary>

상품 품절 자동 발신은 관리자에게만 전달이 됩니다.

1. 이메일

   <figure><img src="/files/QbrPG4dIXCHegCZCnx21" alt=""><figcaption></figcaption></figure>
2. SMS/알림톡

   <figure><img src="/files/amkAp4S8kEWPoAVwSWMo" alt=""><figcaption></figcaption></figure>

</details>

<details>

<summary>상품 문의</summary>

상품 문의 자동 발신은 관리자에게만 전달이 됩니다.

1. 이메일

   <figure><img src="/files/pMBInjScoy32nDzxIlcS" alt=""><figcaption></figcaption></figure>
2. SMS/알림톡

   <figure><img src="/files/1M6SNECIemxkXMW4P1lI" alt=""><figcaption></figcaption></figure>

</details>

<details>

<summary>상품 리뷰</summary>

상품 리뷰 자동 발신은 관리자에게만 전달이 됩니다.

1. 이메일

   <figure><img src="/files/1yR0LNkEGblssRBkFmdu" alt=""><figcaption></figcaption></figure>
2. SMS/알림톡

   <figure><img src="/files/bA75NTqI5YY8rcO24Rw1" alt=""><figcaption></figcaption></figure>

</details>

<details>

<summary>1:1 문의</summary>

1:1 문의 자동 발신은 관리자에게만 전달이 됩니다.

1. 이메일

   <figure><img src="/files/3pfEOiUUVhinqrkbRxBy" alt=""><figcaption></figcaption></figure>
2. SMS/알림톡

   <figure><img src="/files/RnFFFvEIESoxyz8jaCu3" alt=""><figcaption></figcaption></figure>

</details>

<details>

<summary>입력폼 응답</summary>

입력폼 응답 자동 발신은 관리자에게만 전달이 됩니다.

1. 이메일

   <figure><img src="/files/jVjBw6IWL1fX88cpTNol" alt=""><figcaption></figcaption></figure>
2. SMS

   <figure><img src="/files/V0bfi5kofcD8VeZsn6PW" alt=""><figcaption></figcaption></figure>

</details>

<details>

<summary>답변</summary>

답변 자동 발신은 고객에게만 전달이 됩니다.

1. 이메일

   <figure><img src="/files/Sd8DuDMJKkx9eIzWD2RP" alt=""><figcaption></figcaption></figure>
2. SMS/알림톡

   <figure><img src="/files/8mF9IlxIzHlJkNLuIoaA" alt=""><figcaption></figcaption></figure>

</details>


---

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